1-It is the patient’s right to receive the desired health services.
The provision of health services should: be worthy of human dignity and with respect to values, beliefs and free from any discrimination, including: ethnic, cultural, religious, type of disease and gender. As soon as possible and with respect to time. In fast and urgent (emergency) care, if it is not possible to provide proper services, it is necessary to provide the necessary services and explanations to transfer the patient to an equipped unit.

2-Information should be provided to the patient in a good and sufficient way.
The content of the information should include: providing the necessary training for the continuation of the treatment, the information should be provided at the right time and according to the patient’s conditions, including anxiety, pain, and his/her individual characteristics, including language, education, etc. The patient can have access to all the information recorded in his clinical file, receive its image and request the correction of the errors contained in it. Conditions and predictable costs of medical and non-medical services and insurance conditions and introduction of support systems at the time of admission

3- The patient’s right to choose and make a free decision in receiving health services should be respected.
The range of selection and conditions for decision-making are about the following: Selection of medical doctors and centers providing health services within the framework of the criteria. Selection and opinion of the second doctor as a consultant. After providing the information, the patient should be given enough time to make a decision and choose.

4-The provision of health services should be based on respect for the patient’s privacy (right to privacy) and compliance with the principle of confidentiality.
It is mandatory to observe the principle of confidentiality regarding all the patient’s information except in cases where the law has made an exception. In all stages of care, important from diagnostic and treatment, the patient’s privacy must be respected and all necessary facilities must be provided to guarantee privacy. Only the patient, treatment group, persons authorized by the patient and persons deemed authorized by the law can access the information of the patient’s file. The insurance company has the right to accompany its trusted person in all diagnostic stages, including examinations.

Dear client: *Complete instructions for service recipients are available for reading in all nursing stations of the departments.* * If you have any questions regarding the compliance of service recipients, you can refer to the person in charge of handling and responding to complaints of the hospital.*